• Project Management
• Employee Training and Development
• VOIP Administration
• Customer Service
• PC & Apple/MAC Hardware
• A+, Net+, CCNA Training
• Business Process Design
• Active Directory Administration
• Network Administration
• Team Coordination
• Exchange Administration
• Software Administration

EDUCATION
W. P. Carey School of Business, Arizona State University, Tempe, Arizona
Master of Science in Information Management (MSIM) - May, 2009

Fordham University, New York, New York
Bachelor of Arts in Mass Communications and Media Studies - May, 2001

PROFESSIONAL EXPERIENCE
Lead Systems Support Technician
Arizona State University, Tempe, AZ
Since July, 2007

• Supervise five computer technicians at high-volume help desk that provides first and second level hands-on desktop hardware/software/network support for 500 faculty, administration, and students
• Redesign business processes within School of Life Sciences' IT Department saving hundreds of man-hours
• Manage projects for largest university in nation: inventory, software/hardware rollouts, Dell PC repository of images, laboratory rebuilds
• Consult clients on purchasing new hardware/software in accord with users' budget and needs
• Provide training to 300 clients in software applications (Microsoft, Adobe, Corel)

Lead IT Specialist
Russ Lyon Realty Company, Scottsdale, AZ
2002 - 2007

• Administrated users in Cisco VOIP Call Manager 4.1 and Unity Voicemail 4.0, Microsoft Exchange 2003, Active Directory 2003, Captaris RightFax 9.1, and Barracuda Spam Firewall 300
• Provided full hardware/software support to 1,000 real estate agents on PC, MAC, Cisco VOIP phones, fax
• Managed projects for outsourced IT components: Intranet, public website, Real Estate Agent Tools (MLS/IDX)

E-Commerce Web Assistant
Barnes & Noble, New York, NY
2001 - 2002

• Collaborated with 450 bookstore managers regarding their merchandise websites
• Performed inventory and interface updates to bookstore managers' websites using HTML & JavaScript
• Cataloged inventory and tracked sales for each store via Excel

Web Producer
GORP.com, New York, NY
2000 - 2001

• Produced daily e-mail marketing newsletters with tracking links analyzed in Microsoft Access
• Coordinated with international travel and tourism boards to obtain media kits for use on public website

Hardware & Network Technician
Fordham University, New York, NY
1998 - 2000

• Provided software support via phone for Windows, Mac, Groupwise, and Lotus Notes users
• Performed hardware maintenance on Compaq PCs and Power Macs
• Provided Internet connectivity support (hardware and software) for 1200 resident in campus dormitory including creating private LANs for graduate printing and file sharing services

PROFESSIONAL DEVELOPMENT
Global Knowledge, Phoenix, AZ - CCNA Boot Camp Training - 2007
Global Knowledge, Los Angeles, CA - Cisco Call Manager & Unity Training - 2006
Rio Salado Community College, Tempe, AZ - A+ Training - 2005
Scottsdale Community College, Scottsdale, AZ - Net+, MS-DOS Training - 2004